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Hosting Support

Welcome to the Portability web site hosting support area. Please choose from the available options below:

How do I login to my secure billing area?
How do I login to CPanel to manage my site?
How do I login to my email over the web?
How do I pay my bill?
Where are the Portability client support forums?
How do I submit a support request?
I've lost my welcome email... Can I have it re-sent?

Billing Account Login

To access your billing area, login here with the login details provided to you when you registered with Portability. You can use either your username or email address as your user id. If you have forgotten your password, enter your user id or email address and a new password will be issued and forwarded to your email address.

CPanel Login

All new hosting accounts with Portability include a login form for CPanel. You can log into your CPanel by entering /webadmin/ after the domain that you have hosted with us. Eg. www.mysite.com.au/webadmin/. For more information, follow the instructions in your welcome email or our support forums.

Webmail Login

All new hosting accounts with Portability include a login form to access your email over the web for those times when you are away from your computer. You can log into your Webmail by entering /webadmin/ after the domain that you have hosted with us. Eg. www.mysite.com.au/webadmin/. Be sure to enter the full email address, and your email account password.

Bill Payment

If you have selected PayPal recurring payments, you do not need to do the following, as payments are made automatically. To pay your bill manually by PayPal, access your billing area here (you can select to pay your account using PayPal by going to the "Client Info" section and editing your package details) and choose "Billing" from the menu, select the invoice that you wish to pay and click on the "Pay Invoice" button.

If you are paying by cheque, money order or bank transfer, please follow the instructions provided on your invoice.

Support Request

You can submit a support ticket by emailing our support centre from the email address recorded in your billing area, or by logging into your secure billing area choosing "Support" from the top menu, and "Submit Support Ticket" from the sub-menu. If you have tried unsuccessfully to access your billing area, please submit a support request by email from the email account you provided when you originally registered. Submit your request to .

Welcome Email

All login information should have been emailed to you when you registered. If you did not receive this welcome email, or you have lost it, please follow the instructions above (Billing Account Login) and log into your account area. Once you have logged in, go to "Client Info" --> "Profile", where you can update your contact details if you wish. Choose "welcome email" from the sub-menu and click on the button at the bottom of the email window.

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